Privacy Policy

1 Information We Collect

Information You Provide Directly

When you contact us by phone, form, or email to book flights or request travel services, we may collect:

• Full name, date of birth, and government-issued ID information
• Email address and phone number
• Passport or travel document details (required for international bookings)
• Payment information (credit/debit card details processed via secure third-party gateways)
• Travel preferences, frequent flyer numbers, and special assistance requirements
• Billing and mailing address

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and screen resolution
• Cookie and tracking pixel data (see Section 4)

Call Recording

Calls to our reservation line may be recorded for quality assurance, training, and dispute resolution purposes. You will be notified at the start of any recorded call.

2 How We Use Your Information

We use the information we collect for the following purposes:

• Booking & Fulfillment: To process flight reservations, issue tickets, and confirm itineraries
• Customer Service: To respond to inquiries, manage changes, cancellations, and refunds
• Payment Processing: To charge for services rendered through our secure payment partners
• Communication: To send booking confirmations, e-tickets, and service updates via email or SMS
• Marketing: To send promotional offers and fare alerts (you may opt out at any time)
• Analytics: To understand website usage patterns and improve our service
• Legal Compliance: To comply with applicable laws, regulations, and government requests
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

3 Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

Airlines & Travel Suppliers

To complete your booking, we transmit required passenger data (name, passport details, contact info) to airlines, Global Distribution Systems (GDS), and other travel suppliers in accordance with IATA standards and applicable regulations.

Service Providers

We work with trusted third-party companies for payment processing, email delivery, website hosting, analytics, and customer support platforms. These providers are contractually bound to protect your data.

Advertising Partners

We use Google Ads and may share anonymized or aggregated data with advertising partners to measure campaign performance. We do not share personally identifiable information with advertisers.

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of VoxturTravelWorld.net, our customers, or others.

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. For full details, please review our Cookie Policy. In summary:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics to understand visitor behavior
• Advertising Cookies: Google Ads conversion tracking and remarketing
• Preference Cookies: To remember your settings and preferences

You may manage cookie preferences through your browser settings or our cookie banner. Note that disabling certain cookies may affect website functionality.

5 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Booking Records: Retained for 7 years for tax, accounting, and legal compliance
• Call Recordings: Retained for up to 90 days unless required for dispute resolution
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual session data for 26 months

After the applicable retention period, data is securely deleted or anonymized.

6 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal retention requirements)
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time
• Data Portability: Request your data in a portable format
• Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, contact us at support@voxturtravelworld.net or call +1 (833) 495-3869. We will respond within 30 days.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

7 Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• PCI-DSS compliant payment processing through certified third-party gateways
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

9 Third-Party Links

Our website may contain links to third-party websites, including airline and hotel websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11 Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us: